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I wanted to take just a moment to let you know about the superior service I received from your sales consultant, Cindi. My entry door mechanism made by Weiser broke over the weekend. I was upset when my local hardware store told me I would need to replace the whole thing at a cost of $99. I just could not believe it. This afternoon I did a web search for Weiser and pulled up your company. Cindi knew exactly what I needed and was more than courteous and efficient. It is great to know that there are still companies out there that will do the right thing even if it does not result in a buck in their pocket. Cindi, thank you so much for your help.